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Home Base
SECTIONSTable of Contents 1 2 3 4 5 6 7 8 9 1510 12 13 1411
TROUBLESHOOTING
11
Unable to select a disk for backup
1. The backup function of Home Base supports FAT16-, FAT32-, and
NTFS-formatted disk drives only.
Detection problems on machine with multiple active network interfaces
When multiple network interfaces are on a computer, sometimes
Windows operating systems have issues with discovery over the
network properly. In this case, from the Home Base Control Center, click
on “Tools > Options”, “Refresh Options”, and then enter a broadcast
address compatible with each network interface (for example, enter
255.255.255.0 for 172.16.XXX.XXX, etc.). By doing this, the Windows
problem can be avoided.
Unreliable operation
1. Did you install any software just before your trouble occurred? The
software may be causing a problem. Remove the software you
installed and reinstall it.
2. Does the same problem occur after rebooting your PC? Rebooting
the PC may solve the problem.
Resetting Home Base to Factory Defaults
You can often resolve issues by resetting Home Base to factory-default
settings and running the setup software again. To reset Home Base to
factory defaults, unplug the power, and push and hold the reset button
down (you will need to use a paper clip or something small to hold it
down) on the bottom side of Home Base. Plug the power back into
Home Base while you are still holding down the reset button. When all of
the LEDs light up on Home Base (after about 4–5 seconds), let go of the
button. Home Base is reset to factory defaults.
Device Troubleshooting
If a device is visible in Control Center, but you cannot connect to it, your
firewall may be blocking the connection. During installation, Control
Center configures the Windows firewall to enable Home Base to operate
properly. But if you are running a third-party firewall, you may need to
specify settings to open a port and enable operation of the Home Base
and Control Center. For information on how to do this with several types
of popular firewalls, see the “Firewalls” section.
Printer Troubleshooting
When sharing a printer, the correct driver must be selected in the Device
Properties’ “Connections” tab. For more information, see the “Printer
Connection Properties” section.
VPN Troubleshooting
Home Base may not work with VPN (Virtual Private Network) as VPN
filters the connection between the computer and other network devices.
If you have VPN enabled and Home Base does not work, please turn off
the VPN connection.