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Copyright 2006 Ringdale User Manual, 62-15820000 Page 48
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Technical Support
Telephone:
724-746-5500
Answered in 20 seconds or less!
Fax:
800-321-0746
Answered in 15 minutes or less!
Website:
http://www.blackbox.com/
Before you call
Please have the following information ready:
Serial number of the unit.
Network Information:
IP address of FaxReceiver, Mail Server, and Default Gateway.
Type of Fax cards installed in the FaxReceiver.
The symptoms of the problem.
History of the Problem:
o Did the device work for a period of time or fail immediately after installation?
o
Was any PC option changed (hardware or software) prior to the problem
appearing?
Address manual comments to
support@Black Box.com