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72 Chapter 9
9
Troubleshooting and Maintenance
Error Messages
You may occasionally encounter a difficulty with the machine. If this happens, the machine often
identifies the problem and displays an error message. The list below explains the most common error
messages, in alphabetical order.
ERROR MESSAGE CAUSE ACTION
CHANGE DRUM SOON
The drum unit is near the end of its
life.
If you have a print quality
problem, replace the drum unit
with a new one.
The drum counter was not reset after
a new drum was fitted.
1. Open the front cover and press
Clear Settings.
2. Press 1 to reset.
CHANGE TONER If the display shows CHANGE
TONER and at the same time the
Toner Empty LED on the control
panel flashes on and off, you can still
print. But the toner is depleted and
the machine is telling you that the
toner will soon run out.
Order a new toner cartridge now.
CHECK DOCUMENT
Documents were not inserted or fed
properly or document was too long.
Do not pull paper out until you see
Document Jams and Paper Jams,
page 74.
CHECK CASSETTE
MFC cassette is not installed
properly.
Install cassette properly.
CHECK SCAN LOCK
The scanner lock is locked. Release the scanner lock lever and
press Stop.
CHECK PAPER
CHECK PAPER #1*
CHECK PAPER #2*
*With optional paper
tray
The machine is out of paper or paper
is not properly loaded in the paper
tray.
Refill the paper or remove the
paper and load it again.
COOLING DOWN The temperature of the drum unit or
toner cartridge is too hot. The
machine will pause its current print
job and go into cooling down mode.
During the cooling down mode, you
will hear the cooling fan running
while the display on the machine
shows COOLING DOWN.
You must wait and allow the
machine to resume printing when
it is ready.
COVER OPEN The front cover was not completely
closed.
Open, then close the front cover.
MACHINE ERROR XX
Machine has a mechanical problem. Turn off the power.
Then contact your Brother dealer
for service.