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Troubleshooting and routine maintenance
55
B
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can correct most errors and routine maintenance by yourself. If you need more help, the
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Error Message Cause Action
Cartridge Error The toner cartridge is not
installed properly.
Pull out the drum unit, take out the toner
cartridge that is indicated on the LCD, and
put it back into the drum unit again.
Drum End Soon The drum unit is near the end of
its life.
Use the drum unit until you have a print
quality problem; then replace the drum unit
with a new one.
(See Replacing the drum unit on page 74.)
Cooling Down
Wait for a while
The temperature of the drum unit
or toner cartridge is too hot. The
machine will pause its current
print job and go into cooling down
mode. During the cooling down
mode, you will hear the cooling
fan running while the LCD shows
Cooling Down, and
Wait for a while.
Make sure that you can hear the fan in the
machine spinning and that the exhaust outlet
is not blocked by something.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use
it for several minutes.
If the fan is not spinning do the following:
Disconnect the machine from the power for
several minutes and then reconnect it.
Cover is Open The front cover is not closed
completely.
Close the front cover of the machine.
Cover is Open The fuser cover is not closed
completely.
Close the fuser cover of the machine.
Cover is Open The fuser cover is not closed
completely or paper was jammed
in the back of the machine when
you turned on the power.
Make sure paper is not jammed inside the
back of the machine, and then close the
fuser cover and press Start.
Document Jam
(DCP-7040 only)
The document was not inserted
or fed properly, or the document
scanned from the ADF was too
long.
See Document jams (DCP-7040 only)
on page 57 or Using the automatic
document feeder (ADF) (DCP-7040 only)
on page 17.
Drum Error The corona wire on the drum unit
needs to be cleaned.
Clean the corona wire on the drum unit. (See
Cleaning the corona wire on page 66.)
The drum unit has reached the
end of its life.
Replace the drum unit. (See Replacing the
drum unit on page 74.)