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MAINTENANCE AND TROUBLESHOOTING
SCANNER ERROR
Try cleaning the white roller and the glass strip under the roller. During cleaning,
we recommend you unplug the power cord. If you still get a scanner error, contact
Brother Customer Service at
USA: 1-800-284-4329 (voice)
From within Canada: 1-800-853-6660 (voice)
From within Montreal: 1-514-685-6464 (voice)
We recommend that you clean the scanner routinely.
If You Are Having Difficulty with Your
Fax Machine
If you think there is a problem with your fax machine, make a copy first. If the
copy looks good, the problem is probably not your fax machine. Check the
difficulties below and follow the troubleshooting tips.
Printing or Receiving Faxes
Condensed Print and Horizontal Streaks;
Top and Bottom of Sentences Cut Off
If your copy looks good, you probably had a bad connection, with static or
interference on the phone line. If the copy looks bad, clean the scanner area.
If there is still a problem, call Brother Customer Service at 1-800-284-4329
(USA) or 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from
within Montreal).