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Troubleshooting
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6
Solving print problems
Problem Recommendation
The printer prints unexpectedly
or it prints garbage data.
■ Make sure the printer cable is not too long. We recommend you use a parallel
or USB cable that is less than 2 meters (6.5 feet) in length.
■ Make sure that the printer cable is not damaged or broken.
■ If you are using an interface-switching device, remove it. Connect your computer
directly to your printer, and then try again.
■ Check that you have chosen the appropriate printer driver with ‘Set as Default’.
■ Make sure that the printer is not connected to the same port that is also
connected to a storage device or scanner. Take away all other devices and
connect the port only to the printer.
■ Turn off Printer Status Monitor in the Device Options tab in the printer driver.
The printer cannot print full
pages of a document. An error
message MEMORY FULL is
printed out.
■ Press the Go button to print the data left in the printer. Cancel the print job if you
want to delete the data remaining in the printer, see Cancel printing on page 3-7.
■ Reduce the print resolution or reduce the complexity of your document.
The printer cannot print full
pages of a document. An error
message PRINT OVERRUN is
printed out.
■ Press the Go button to print the data left in the printer. Cancel the print job if you
want to delete the data remaining in the printer, see Cancel printing on page 3-7.
■ If this does not clear the error, reduce the complexity of your document or reduce
the print resolution.
■ Set page protection to ON by using the supplied Windows
®
driver.
■ Change the following settings in the supplied Windows
®
driver, and then try
again. The best combination of the settings below will vary depending on your
document:
• Graphics mode
• TrueType mode
• Use printer TrueType
®
fonts
My headers or footers appear
when I view my document on
the screen but they do not show
up when I print it.
■ Adjust the top and bottom margins of your document.