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6 - 16 TROUBLESHOOTING
Solving print problems
Problem Recommendation
The printer prints
unexpectedly or it prints
garbage data.
■ Make sure the printer cable is not too long. We recommend you use a parallel
cable of less than 2 metres (6 1/2 feet) in length.
■ Make sure that the printer cable is not damaged or broken.
■ If you are using an interface-switching device, remove it. Connect your
computer directly to your printer, and then try again.
■ Check that you have chosen the appropriate printer driver with ‘Set as
Default’.
■ Make sure that the printer is not connected to the same port that is also
connected to a storage device or scanner. Take away all other devices and
connect the port only to the printer.
■ Turn off Printer Status Monitor in the Device Options tab in the printer driver.
The printer cannot print full
pages of a document. An error
message
PRINT OVERRUN is
printed out.
■ Press the Go button to print the data left in the printer. Press the Job Cancel
button if you want to delete the data left in the printer.
■ If this does not clear the error, reduce the complexity of your document or
reduce the print resolution.
■ Expand the printer memory by adding a DIMM. See Installing additional
memory in Chapter 4. Set page protection to ON by using the supplied
Windows
®
driver.
■ Change the following settings in the supplied Windows
®
driver, and then try
again. The best combination of the settings below will vary depending on your
document:
Graphics Mode
TrueType™ mode
Use printer TrueType™ fonts
The printer cannot print full
pages of a document. An error
message
MEMORY FULL is
printed out.
■ Press the Go button to print the data left in the printer. Press the Job Cancel
button if you want to delete the data left in the printer.
■ Reduce the print resolution or reduce the complexity of your document.
■ Expand the printer memory by adding a DIMM. See Installing additional
memory in Chapter 4.
My headers or footers appear
when I view my document on
the screen but they do not
show up when I print it.
■ Most laser printers have a restricted area that cannot be printed on. This
unprintable area is usually the first two lines and the last two lines of a page
(leaving 62 printable lines). Adjust the top and bottom margins of your
document to allow for this.