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Troubleshooting
65
B
Cover is Open The front cover is not completely
closed.
Close the front cover of the machine.
Cover is Open The ADF cover is not completely
closed.
Close the ADF cover of the machine.
The ADF is open while loading a
document.
Close the ADF cover of the machine, then
press Stop/Exit.
Cover is Open The fuser cover is not completely
closed or paper was jammed in
the back of the machine when
you turned on the power.
Close the fuser cover of the machine.
Make sure paper is not jammed inside
the back of the machine, and then close
the fuser cover and press Start.
Disconnected The other person or other
person’s fax machine stopped the
call.
Try to send or receive again.
Document Jam The document was not inserted
or fed properly, or the document
scanned from the ADF was too
long.
See Document is jammed in the top of the
ADF unit on page 70 or Using the automatic
document feeder (ADF) on page 22.
DR Mode in Use The machine is set to Distinctive
Ring mode. You cannot change
the Receive Mode from Manual to
another mode.
Set Distinctive Ring to Off. (See Turning off
Distinctive Ring on page 34.)
Drum Error The corona wire on the drum unit
needs to be cleaned.
Clean the corona wire on the drum unit.
(See Cleaning the corona wire on page 58.)
Drum Stop It is time to replace the drum unit. Replace the drum unit. (See Replacing the
drum unit on page 59.)
Duplex Disabled The duplex tray is removed or is
not properly installed.
Carefully put the duplex tray into the
machine until it clicks into place.
The back of the machine is not
closed completely.
Close the back cover of the machine.
EL Error The machine has a mechanical
problem.
Open the front cover and close it again.
Fuser Error The temperature of the fuser unit
does not rise to a specified
temperature within the specified
time.
(For MFC-7360 and MFC-7460DN )
Received fax messages still in memory will
be lost when the machine is turned off. See
Transferring your faxes or Fax Journal
report on page 69 before disconnecting the
machine so you will not lose any important
messages. Then, turn the power switch off,
wait a few seconds, and then turn it on
again. Leave the machine for 15 minutes
with the power on.
(For MFC-7860DW)
Turn the power switch off, wait a few
seconds, and then turn it on again. Leave
the machine for 15 minutes with the power
on.
The fuser unit is too hot.
Error Message Cause Action