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Menu access difficulties
Difficulties Suggestions
The machine beeps when you try to
access the Setup Receive and
Setup Send menus.
If FAX is not illuminated, press it to turn on Fax mode. The Setup Receive
settings (Menu, 2, 1) and Setup Send settings (Menu, 2, 2) are available only
when the machine is in Fax mode.
Copy difficulties
Difficulties Suggestions
Cannot make a copy.
Make sure that COPY is illuminated. (See How to copy on page 48.)
(For MFC-7860DW)
Contact your administrator to check your Secure Function Lock Settings.
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wire is dirty. (See Cleaning the scanner in Appendix A of
the Advanced User's Guide and Cleaning the corona wire on page 58.)
Copies are blank. Make sure you are loading the document properly. (See Using the automatic
document feeder (ADF) on page 22 or Using the scanner glass on page 23.)
Printing difficulties
Difficulties Suggestions
No printout. Check that the machine is plugged in and the power switch is turned on.
Check that the toner cartridge and drum unit are installed properly. (See
Replacing the drum unit on page 59.)
Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message. (See Error and
maintenance messages on page 64.)
Check that the machine is online:
(Windows
®
7 and Windows Server
®
2008 R2) Click the Start button and
Devices and Printers. Right-click Brother MFC-XXXX Printer. Make sure
that Use Printer Offline is unchecked.
(Windows Vista
®
) Click the Start button, Control Panel, Hardware and
Sound, and then Printers. Right-click Brother MFC-XXXX Printer. Make
sure that Use Printer Offline is unchecked.
(Windows
®
XP and Windows Server
®
2003/2008) Click the Start button and
choose Printers and Faxes. Right-click Brother MFC-XXXX Printer. Make
sure that Use Printer Offline is unchecked.
(Windows
®
2000) Click the Start button and choose Settings and then
Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use
Printer Offline is unchecked.
(For MFC-7860DW)
Contact your administrator to check your Secure Function Lock settings.