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TROUBLESHOOTING AND ROUTINE MAINTENANCE
21 - 2
COOLING
DOWN
WAIT FOR A
WHILE
The temperature of the drum unit or
toner cartridge is too hot. The MFC
will pause its current print job and go
into cooling down mode. During the
cooling down mode, you will hear the
cooling fan running while the display
on the MFC shows COOLING
DOWN, and WAIT FOR A WHILE.
You must wait 20 minutes for it to
cool.
COVER OPEN
PLS CLOSE
COVER
The front cover was not completely
closed.
Close the front cover for the drum
unit.
DISCONNECTED
The other party or other party’s fax
machine terminated the call.
Try to transmit or receive again.
CHECK
ORIGINAL
Originals were not inserted or fed
properly, or original scanned from
ADF was longer than about 40 inches
(90cm).
See Original Jams and Paper
Jams,
page 21-3.
MACHINE
ERROR XX
MFC has a mechanical problem. Call Brother Customer Service.
In USA: 1-800-284-4329
In Canada: 1-800-853-6660
In Montreal: 1-514-685-6464
OUT OF
MEMORY
(May occur when
the MFC is used as
a printer)
You can’t store data in the memory. See page 11-2.
NO RESPONSE/
BUSY
The number you dialed does not
answer or is busy.
Verify the number and try again.
NOT
REGISTERED
You tried to access a One Touch or
Speed Dial number that is not
programmed.
Set up the One Touch or Speed Dial
number. (See pages 7-1, 7-2.)
PLS OPEN
COVER
A page, piece of paper or paper clip,
etc. may be jammed inside the MFC.
Open the front cover. If you see any
jammed paper or other item, gently
pull it out, then close the front cover. If
the error message remains, open and
close the front cover again. If the MFC
cannot reset itself and return to the date
and time prompt, it will display
MACHINE ERROR XX. Please call
Brother Customer Service and tell
them the MFC Error number at:
In USA: 1-800-284-4329
In Canada: 1-800-853-6660
In Montreal: 1-514-685-6464
PAPER JAM The paper is jammed in the MFC. See page 21-4.
Error Messages
Error Message Cause Action