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TROUBLESHOOTING AND ROUTINE MAINTENANCE
Error Message Cause Action
DOCUMENT JAM Documents were not inserted Do not pull paper out until
fed properly or document you see page 17-5.
was too long.
DOWNLOAD FULL The download buffer is full. Press
FF/Cont
. Printing will
(May occur when the resume (the downloading is
machine is used as a canceled).
printer.)
MACHINE ERROR XX Machine has a mechanical Turn the power off. Then call
problem. Brother Customer Service at
USA: 1-800-284-4329
From within Canada:
1-800-853-6660
From within Montreal:
1-514-685-6464
MEMORY FULL Machine memory capacity • Press
FF/Cont
to print the
has been exceeded. data remaining in the
machine.
• If you have installed the
Windows
®
driver, try
again after setting the
True Type mode to “Print
as Graphics” in the PRINT
menu of your application
software.
• Reduce the print resolution
or reduce the complexity
of your document.
• Expand the memory with
the optional memory
board.
(ME8000 or ME16000)
NO RESPONSE / BUSY The number you called does Check the number and try
not answer or is busy. again.
Or, you may have reached a
number that is not
connected to a fax machine.
NOT REGISTERED You tried to access a Set up the One Touch or
One Touch or Speed Dial Speed Dial number.
number that is not (See pages 7-1~2.)
programmed.
Error Messages