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TROUBLESHOOTING AND ROUTINE MAINTENANCE
DOS Setup
Printing
Difficulties
I cannot print from my Check that the DOS application software
application software. interface settings match those of your printer:
for example, if you are using a parallel printer
cable, you would probably set your DOS
software printer port to LPT1. Check for an
error message on the LCD.
The machine prints, This is an indication that your application
but it prints incorrect printer emulation Prints setting and the
information. machine’s printer emulation do not match.
Sometimes Check your application software to make sure
it prints a couple of you selected the correct printer driver. The
characters and then machine emulates HP LaserJet IIP. Try setting
ejects the pages, etc. the machine to HP emulation in Remote
Printer Console and then select the
HP LaserJet IIP printer in your application
software.
The machine prints the This is common problem first with database
part of my document software and part of spreadsheet software when
but does not print the they are not correctly set up. The data has been
last page (The LCD sent to the printer but the printer did not receive
shows REMAINED the Page Eject command. Press
FF/Cont
to eject
DATA). the page. Then ask your software supplier how
to add a Page Eject (or Form Feed) command to
the end of your print job.
How can I change the Use the Remote Printer Console (RPC)
user settings or program.
default settings on the
machine?
The machine does not Check to see if the CHECK PAPER or
load paper. The LCD PRINTER JAM message appears on the LCD.
shows CHECK PAPER If so, the multi-purpose paper cassette may be
or PRINTER JAM. out of paper or not properly installed. If it is
empty, load a new stack of paper into the
feeder. If there is paper in the multi-purpose
paper cassette, make sure it is straight. If the
paper is curled, you should straighten it.
Sometimes it is helpful to remove the paper,
turn the stack over and put it back into the
multi-purpose paper cassette. Reduce the
amount of paper in the multi-purpose paper
cassette, then try again. Check the manual feed
mode is not selected in the printer driver.
The machine does not Reinsert the paper firmly, load one sheet at a
feed paper from the time. Make sure that manual feed mode is
manual feed slot. selected in the printer driver.
How can I load You can load envelopes from the manual feed
envelopes? slot. Your application software must be set up
to print the envelope size you are using. This is
usually done in the Page Setup or Document
Setup menu of your software. Refer to your
software application manual.
Difficulty Suggestions
Paper
Handling
Difficulties