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Troubleshooting
If You Cannot Solve a Problem
If You Cannot Solve a Problem
This section describes the customer support services.
Customer Support (U.S.A.)
If you cannot solve the problem after having referred to the information in this chapter, contact Canon
Customer Care Center at 1-800-OK-CANON Monday through Friday between the hours of 8:00 A.M. to 8:00
P.M. EST. On-line support is also available 24 hours a day at the website http://www.canontechsupport.com.
Customer Support (Canada)
Canon Canada Inc., offers a full range of customer technical support options*:
For e-mail support, the latest driver or document downloads, and answers to frequently asked questions,
visit http://www.canon.ca/
Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still
under warranty 1-800-652-2666
If the problem cannot be corrected by using one of the above technical support options, repair options are
available at the time of your call to the live technical support number above or via the website at http://
www.canon.ca/
* Support program specifics are subject to change without notice.
Please have the following information ready when you contact Canon:
Product name (imageCLASS D1180/D1170/D1150/D1120)
Serial number (on the label located on the rear cover)
Place of purchase
Nature of problem
Steps you have taken to solve the problem and the results
If the machine makes strange noises, emits smoke or odd odor, turn OFF the main power switch immediately, disconnect the power
cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
Attempting to repair the machine yourself may void the limited warranty.
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