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Chapter 4 Troubleshooting
54
When an Error Message is Displayed
If a document cannot be scanned correctly, an error message may be displayed. Check the
type of error and deal with the error as described below.
Message Scanner is not found. Check the cable.
Solution 1 The computer does not recognize the scanner. Check that the PC and scanner
are correctly connected.
Solution 2 This message is sometimes displayed even when the PC does recognize the
scanner. In this event, the cause is probably that the SCSI is not suitable for the
PC. This error message can sometimes be cancelled by setting synchronous
transmission in the scanner to OFF. Contact an authorized Canon service cen-
ter for information on the scanner’s synchronous transmission settings.
Message Parameter is not valid. Change the parameters.
Solution An illegal value was specified as one of the scanner settings in the Scanner
Settings dialog box or Add on Settings dialog box. Change the setting to a
valid value.
Message Scanner reset detected. Try again.
Solution Follow the on-screen directions and switch the scanner ON and then OFF again.
Message No page was found. Set the paper and try again.
Solution There is no film loaded in the scanner. Load a film and try scanning again.
Message Scanner is busy.
Solution The scanner cannot perform a new scan because it is processing other data or
because the search parameter is incorrect. Check the status of the scanner
and search unit.
Message Scanning is not possible with the current settings. Change the settings.
Solution One or more of the scanner settings is invalid. Change the settings and try
scanning again.