Filter
Top Products
9-11
9
SOLUTIONS TO COMMON PROBLEMS
Troubleshooting
Paper feeding problems ______________________
❏ Paper does not load.
The multi-purpose tray may contain too many sheets.
• Make sure the paper stack in the multi-purpose tray does not exceed the paper limit mark (P).
(see p. 1-11)
Paper may not be loaded correctly.
• Make sure the paper stack is loaded properly in the multi-purpose tray, and that the paper guide is
adjusted correctly. (see p. 1-11)
❏ Paper is loaded skewed. (Printing is skewed.)
Paper may not be loaded correctly.
• Make sure the right edge of the paper stack is aligned with the right side of the multi-purpose tray and
the paper guide is aligned with the left edge of the stack. (see p. 1-11)
• Make sure the paper exit path is clear.
❏ Multiple sheets load into the fax at the same time.
Paper may not be loaded correctly.
• Make sure the paper stack is loaded properly in the multi-purpose tray, and that the paper guide is
adjusted correctly. (see p. 1-11)
Sheets of paper may be sticking together.
• Be sure to fan the paper stack before loading it in the multi-purpose tray. This keeps the sheets of paper
from sticking together. (see p. 1-12)
The multi-purpose tray may contain too many sheets.
• Make sure the paper stack in the multi-purpose tray does not exceed the paper limit mark (P). (see p.
1-11)
• Do not exceed the maximum loading capacity of the multi-purpose tray. (see p. 4-2)
• Do not force the paper stack into the multi-purpose tray.
Different types of paper may be loaded in the multi-purpose tray.
• Load only one type of paper.
• Make sure you load paper that meets the paper requirements for the fax. (see pp. 1-11, 4-2)
❏ Repeated paper jams occur.
The paper you are using may be causing the jams.
• Be sure to fan the paper stack before loading it in the multi-purpose tray. This keeps the sheets of paper
from sticking together. (see p. 1-12)
• Check that the paper you are using and your printing environment (see pp. 1-11, S-1) are within the
specifications of the fax. (see pp. 1-11, 4-2)