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Troubleshooting
Cannot install CARPS
using USB port.
USB class driver is not
properly installed.
Perform the following steps.
1) Make sure the printer is connected to
your computer using a USB cable and the
printer is turned on.
2) For Windows 98/Me/2000, open the
System dialog box from the Control Panel.
For Windows XP
*
, click Performance and
Maintenance in the Control Panel See
basic information about your computer
in the Performance and Maintenance
folder. The System Properties dialog box
appears.
3) For Windows 98/Me, select the Device
Manager tab, and double-click Universal
Serial Bus Controllers. For Windows
2000/XP, select the Hardware tab click
Device Manager double-click
Universal Serial Bus Controllers.
4) Locate the USB class driver under
Universal Serial Bus Controllers. Delete
ONLY the USB class driver specified for
you operating system. (If the USB class
driver is displayed under Other device,
delete ONLY one the following, depending
on your operating system:
Canon imageCLASS D300, Canon
CARPS USB Printer, or Unknown.)
For Windows 98, select Canon
imageCLASS D300 click Remove. For
Windows Me, select Canon CARPS USB
Printer click Delete. For Windows
2000/XP, select USB Printing Support or
Canon CARPS USB Printer uninstall
from the Action menu.
5) Close the Control Panel and unplug the
USB cable.
6) Restart Windows.
7) Follow the steps in “Installing Printer
Driver through a USB Connection” on
page 2-3.
Problem Cause Solution