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4-6
4
Troubleshooting
Strings of garbled
characters printed.
The software is not
installed properly.
Check if the printer icon is displayed in the
Printers (in Windows XP, Printers and
Faxes) folder. If not, install the software. If
the printer icon is displayed, right-click the
printer icon check if Set as Default
printer is checked in the pull-down menu.
Refer to Chapter 2 for more information.
Edge of output is
missing.
The gutter width
exceeds the allowable
range.
Check that the gutter setting for the
document is within the specified range. The
maximum gutter width is 0.2 inches [5 mm]
(for envelope, 0.4 inches [10 mm]).
Cannot print correctly
with the resolution of
600 dpi.
The resolution setting
of 600 dpi is not
appropriate for the
application. Some
applications do not
support 600 dpi
resolution.
Set the resolution to 300 dpi.
* The procedure for Windows XP is given for Category View Mode.
IMPORTANT
Never delete other devices or device drivers. Windows may not operate properly.
Problem Cause Solution