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4
Troubleshooting
Chapter 4
Chapter 4Chapter 4
Chapter 4
Troubleshooting
TroubleshootingTroubleshooting
Troubleshooting
This chapter includes information to help you solve printer problems. A problem might have
one or a combination of causes, including a computer malfunction, software errors, the printer
cable, or the printer. Many printing problems are related to how your software interacts with
the printer.
If you can print a self test, but the printer does not print other jobs, or your printed output is not
what you expected, the problem is with your computer, software, or cables.
If your printer is not operating properly, try the suggestions in this chapter in the order listed.
If you have a problem with your printer and you cannot resolve it by referring to the
information in this chapter, please refer to the
Reference Guide
.
Finding Information
Finding InformationFinding Information
Finding Information
Problem See page
Printer Problems 4-2
CAPT Problems 4-4
CAPT Messages 4-6
Using the Trouble Shooter 4-8
Uninstalling the CAPT 4-10