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Getting Help from Canon
Help Us Help You Better
Before you contact Canon, please record the following information.
Serial Number (located on the inside of the product):_________________________________________
Model Number (located on the front of the product): _________________________________________
Setup CD-ROM number (located on the CD-ROM):__________________________________________
Purchase Date: ______________________________________________________________________
Customer Technical Support Sequence*
1.Internet — www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest driver
downloads, answers to frequently asked questions, product information, and “where to buy”
instructions are found here.
2.Email Tech Support — www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical support representatives,
specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours.
3.Toll-Free Live Tech Support — (1-800-828-4040)
This option provides live telephone technical support, free of service charges, Monday-
Saturday (excluding holidays), during your product’s 1 year limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
4.Extended Service and Support — www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service
program that provides up to three full years of service and support coverage at a very attractive
price. CarePAK offers toll-free Canon technical support and includes Canon’s superb
InstantExchange product replacement program. For further information about extending your
Canon service and support, call (1-800-385-2155), or visit our Web site at www.canonesp.com.
CarePAK must be purchased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
* Support program specifics are subject to change without notice.
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Description Order #
FINE Cartridges
PG-40 Black 0615B002
PG-50 Black 0616B002
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
© 2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark or
trademarks in other countries. All other product and brand names are trademarks of their respective owners. As an ENERGY STAR
®
partner, Canon U.S.A., Inc. has determined that this product meets the ENERGY STAR
®
guidelines for energy efficiency.