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Chapter 3 Troubleshooting
10 M15-155 Installation Guide
Software Download Troubleshooting
The following are Activity Status messages that can appear during software
download, their meanings, and suggested solutions.
Activity Status
message
Description Suggested action
File format unknown File format
unknown
Ensure that the correct agent software file
is being downloaded to the agent
File not found Failure of TFTP
Get
Type in the correct path and filename
Server is unreachable
or
Server timeout
Failed to find the
server after 1
minute
Check that you typed in the correct TFTP
Server IP address. Ensure the server is
accessible to the agent by typing
ip ping <ip_address_of_agent>.
The router is defined in the IP Gateway
menu.
To many Boot Images
in Flash
Erase one of the Boot Images from Flash
memory
To many Main Images
in Flash
Erase one of the Software Version from
Flash memory
Access Violation You do not have
the required
access permission
You must obtain the required access
permission