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Maintenance and Inspections
IMPORTANT
• Follow the instructions in the caution label attached to this
machine.
• Avoid shaking or applying a shock to this machine.
• To prevent a paper jam, do not turn the power ON/OFF,
open/close the operation panel or rear cover, and load/
unload paper in the middle of printing operation.
• Be sure to remove the toner cartridge from the machine
when transporting the machine to a distance.
• To avoid exposing the toner cartridge to light, place it in the
protective bag included with this machine or wrap it in a
thick cloth.
• Clean this machine regularly. If this machine becomes
dusty, it may operate improperly.
• Use a modular cable of 3 m or shorter in length.
• Depending on your locale or your telephone connection,
you may be unable to perform data communication. In this
case, contact your local authorized Canon dealer or the
Canon help line.
• The repairing parts and toner cartridges for the machine
will be available for at least seven (7) years after production
of this machine model has been discontinued.
Customer Support
Customer Support (U.S.A.)
Your machine is designed with the latest technology to
provide trouble-free operation. If you encounter a problem
with the machine’s operation, try to solve it by using the
information in Chapter 9. If you cannot solve the problem
or if you think your machine needs servicing, contact Canon
Customer Care Center at 1-800-OK-CANON between the hours
of 8:00 A.M. to 8:00 P.M. EST Monday through Friday. On-line
support for 24 hours is also available at the website.
http://www.canontechsupport.com/
Customer Support (Canada)
Canon Canada Inc., offers a full range of customer technical
support options*:
• For step-by-step troubleshooting, e-mail technical support,
the latest driver or document downloads, and answers to
frequently asked questions, visit http://www.canon.ca/
• Free live technical support 9 A.M. to 8 P.M. EST Monday
through Friday (excluding holidays) for products still under
warranty 1-800-OK-CANON
• For the location of the authorized service facility nearest
you, visit http://www.canon.ca/ or 1-800-OK-CANON
• If the problem cannot be corrected by using one of the
above technical support options, repair options are
available at the time of your call to the live technical
support number above or via the website at
http://www.canon.ca/
* Support program specifics are subject to change without notice.