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If you cannot solve the problem
Resolve a Problem
Follow the procedures below to resolve your problem.
See [Troubleshooting] in the e-Manual
or the Q&A from the support page of the
o cial Canon Web site.
WARNING
If the machine makes strange noises or emits
smoke or odors:
Turn OFF the power immediately, disconnect the
po
wer cord, and contact the Canon Customer Care
Center. Do not attempt to disassemble or repair the
machine yourself.
IMPORTANTIMPORTANT
If you attempt to repair the machine by
yourself, it may void the limited warranty.
Contact your local authorized Canon dealer
or the Canon help line for assistance.
Please have the following information ready when you
contact Canon.
• Product name
• Serial number
• Place of purchase
• Nature of problem
• Steps you have taken to solve the problem and the
results
If you cannot solve the problem
Verify that the cables are connected
properly and that the power is
switched ON (See the Starter Guide.)
1
Verify that the Error indicator is not
on or blinking.
• Make sure that paper is loaded properly
(→p.22).
• Remove any jammed paper (→p.94).
• Turn OFF the power, wait for more than
10 seconds, and then turn it ON again.
Verify that the machine is not in
Sleep mode (
→ p.27).
• If the [Energy Saver] key blinks, press it to
exit the Sleep mode.
2
Verify that no message appears on
the display.
• If a message appears, resolve the problem
(→p.100).
Press [Status Monitor/Cancel] to
check the status of the machine.
• If there are jobs in process, wait until the jobs
are nished.