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C
HAPTER
4: T
ROUBLESHOOTING
AND
S
UPPORT
R
ESOURCES
enter the setup menu. Consult you computer’s manual for
exact instructions.
I see a delay when loading Web pages or downloading files
(Mac users only).
■
Close your Internet software and restart it.
■
If you are attempting to access a Web page, refresh or
reload the page you are trying to access in your
browser.
I cannot access the 149.112.50.65 URL after disconnecting
from my BSP.
You may need to renew your DHCP lease.
WINDOWS USERS: Click Start, click Run, type
winipcfg, and press ENTER. Select the NIC card that
your cable modem is plugged into in the drop down
menu that appears. Click Release and then click
Renew. Exit out of the "IP Configuration" window and
attempt to access the 149.112.50.65 URL again.
IMAC AND LINUX USERS: Restart your computer or
wait for your current DHCP lease to expire.
The Cable Status LED never stops blinking.
The signal from your cable company's equipment may be
too weak or the cable line may not be properly attached to
the modem. If the cable line is properly connected to the
modem, call your cable company to verify whether or not a
weak signal may be your problem.
Support Resources
If You Are Still Having Problems
■
Review this manual.
■
Call or visit your modem dealer. They may be able to
assist you.
■
If your dealer can't help you, contact 3Com Technical
Support. When you call, specify your modem's serial
number (found on the modem and on the outside of
the box) and the software being used.