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Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
78-13892-03
March 2002
Obtaining Technical Assistance
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following
website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
• P1—Your production network is down, causing a critical impact to business operations if service is
not restored quickly. No workaround is available.
• P2—Your production network is severely degraded, affecting significant aspects of your business
operations. No workaround is available.
Use this document with the Regulatory Compliance and Safety Information document for Cisco 2600, Cisco 3600 series, and Cisco 3700 series routers.
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