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Cisco 2700 Series Wireless Location Appliance Deployment Guide
OL-8478-01
Troubleshooting Tips Q & A
Restoring the Location Appliance
To restore a previously made backup, navigate to Locate > Location Servers and click the hyperlink of
the location appliance to be restored. Select the file to be restored from the drop-down menu and click
Submit.
Note Backups do not include any IP addressing information.
Clearing the Location Appliance Configuration
Clearing the location appliance configuration removes all setting and location information. To clear the
location appliance configuration, perform the following steps:
Step 1 Navigate to Locate > Location Servers.
Step 2 Click the hyperlink of the location appliance that you want to clear.
Step 3 Choose Administration > Advanced Parameters.
Step 4 Click Clear Configuration.
Upgrading the Location Appliance
Refer to the Install and Upgrade Guide at this location for information on upgrading the location
appliance:
http://www.cisco.com/en/US/products/ps6386/tsd_products_support_series_home.html
Troubleshooting Tips Q & A
Q.
WCS does not recognize my location appliance.
A.
Verify that the location appliance is powered on (the power light stays on and does not flash). Make
sure the WCS server can ping the location appliance. In the command line of the location appliance,
ensure that the server process is running. When configuring WCS to communicate with the location
appliance, the username, password, and port number should remain unaltered and in the default
state.
Q.
No devices show up in my network diagram.
A.
In WCS, ensure that the access points are properly placed in the network diagram. Location
appliance should be configured and synchronized with both your network diagram and each
controller. Verify that the SNMP community filter includes more than just WCS IP. The location
appliance needs access to SNMP the controller. Polling is enabled for each desired device within the
location appliance settings. Each device type is selected from the drop-down View menu in the
network diagram's floor map view.
Q.
The location server is configured to poll controllers for each device, but I cannot see any devices.