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Chapter 5 Summary of Software Applications Features
Internal Software Applications
5-14
Cisco ICS 7750 System Description
78-10360-02
Qualified Combinations of Product Releases
Cisco Unity Voice Messaging and the Cisco Unity–CM TSP have been qualified
for the product combinations identified in Table 5-6.
Cisco Customer Response Applications
The Cisco CRA product family provides a variety of contact processing
functionalities for a Cisco IP Telephony Solution. Each product in the CRA
family includes features for automating interactions with customers.
The CRA products use the Cisco Customer Response Applications (CRA) Engine
to run applications and to respond to customer inquiries. The software product
that you choose determines the components, step libraries, and subsystems that
you receive.
These are the products and components in the CRA product family:
• Cisco IP Interactive Voice Response (IP IVR)—Provides automated call
handling and includes Cisco IP Auto Attendant (Cisco IP AA) for answering
and directing calls
• Cisco IP Integrated Contact Distribution (IP ICD)—Answers, queues, and
distributes calls to IP ICD agents.
Key Features
The Cisco Customer Response (CR) Platform builds on the Cisco IP Telephony
Solution foundation to provide interactive telephony and multimedia services for
customers.
The CR Platform provides the features and benefits described in Table 5-7.
Table 5-6 Qualified Combinations of Product Releases
Cisco Unity Voice
Messaging Release
Cisco Unity–CM TSP
Release
Cisco CallManager
Release
ICS System Manager Core
Software Release
3.0(1) 3.0(2) 3.1(2c) 2.1.0, 2.2.0
3.1(2) 3.1(2), 6.0(1) 3.1(2c), 3.2(1) 2.1.0, 2.2.0
3.1(3) 6.0(1) 3.1(2c), 3.2(1) 2.1.0, 2.2.0