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Chapter 5 Summary of Software Applications Features
Internal Software Applications
5-18
Cisco ICS 7750 System Description
78-10360-02
Cisco CRA Editor For building and
debugging application
scripts that automate
customer interactions
A Windows GUI-based tool for application
designers to use for customizing both Cisco IP IVR
and Cisco IP ICD application scripts.
Has a graphical interface with a palette of steps that
are blocks of contact-processing logic written in
Java.
Designers can drag and drop steps and connect them
into new application scripts without knowing Java
programming.
Has a built-in debugging tool for testing new
application scripts.
Includes sample application scripts for both IP ICD
and IP IVR.
Can be downloaded from the Cisco CRA
Application Administrator web page and installed
on any PC in the WAN.
Runs in Windows 95, 98, NT 4.0, and Windows 2000
environments.
Repository For storing voice
application scripts
A centralized industry-standard LDAP directory for
storing the application scripts that are built with the
CRA Editor.
Implemented as a subdirectory in DC Directory (part
of Cisco CallManager) or in a remote LDAP
directory service, such as Netscape Directory
Server, or in Microsoft Active Directory, for the
Repository.
Uses the Repository Manager program to store
application scripts in the Repository.
Stores all CRA Engine configuration profiles for IP
IVR and IP ICD solutions.
Table 5-8 Components of Cisco Customer Response Applications (continued)
Component Key Function Description