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Chapter 6 Features of Cisco IP Phones
Cisco CallManager Attendant Console
6-22
Cisco ICS 7750 System Description
78-10360-02
Key Features
Cisco CallManager Attendant Console includes the following key features:
• Loop keys— Provides for simultaneous management of all lines available on
the associated IP phone.
• Line status—Displays icons to show these line states:
–
Handset with 3 dashes—The line is idle.
–
Handset with up arrow—A call is ringing on the line.
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Handset with down arrow—The line has a call on hold.
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Handset with two-way arrows—The line is busy.
–
Handset with question mark—The line state is unknown.
• Toolbar—Provides configurable function keys for logging in or out, for
answering and releasing calls, and for other call handling tasks.
• Speed-dial buttons—Provides unlimited programmable buttons for placing
calls and monitoring phone status for speed-dial lines. Tabs provide for
grouping speed-dial lines.
• Directory view—Provides a line status record for every line appearance in the
Cisco CallManager cluster. Searchable by last name, first name, extension,
and department. Uses the same line status indicators.
• Headset capability—Uses the same headset requirements of the Cisco IP
phones.
• Drag and drop operation—Provides quick call management by dragging the
call to the directory number for transferring the call.
• Keyboard shortcuts—Used as an alternative to mouse operations.