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Compaq.com - Compaq Presario 1200 Series Maintenance and Service Guide - Model 1245
Maintenance & Service Guide
Presario 1200 Series
Model: 1245
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Compaq Diagnostics
Compaq Diagnostics is installed on the hard drive of the computer. Run the
Diagnostics utilities when you want to view or test system information and if you
have installed or connected devices. If you run Compaq Diagnostics from a diskette,
ensure that it is version 10.11 or later.
The Diagnostics menu includes the following utilities:
■ Perform Computer Checkup (TEST)
■ View System Information (INSPECT)
■ Prepare Computer for a Compaq Service Call (RemotePaq)
If you have a problem you cannot solve, run the Diagnostics utilities before you call
for support. Run Computer Checkup and save the device list to a file and to print, or
save the error log. Run the View System Information (INSPECT) utility and print or
save that information. Have the files or the printed information available when you
call for support.
Perform Computer Checkup (TEST)
Computer Checkup (TEST) determines whether the various computer components
and devices are recognized by the system and are functioning properly. You can
display, print, or save the information generated by Computer Checkup.
Follow these steps to run Computer Checkup:
1. Plug the computer into an external power source. (A low battery condition could
interrupt the program.)
2. Turn on the external devices that you want to test. Connect the printer if you want
to print a log of error messages.
3. Insert the Compaq Diagnostics diskette in drive A.
4. Turn on or restart the computer. The computer starts from drive A, and the
Diagnostics Welcome screen appears.
5. Press Enter to continue. The Diagnostics menu appears.
6. Select Computer Checkup from the Diagnostics menu. A Test Option menu
appears.
7. Select View the Device List from the Test Option menu. A list of the installed
Compaq devices appears.
8. If the list of installed devices is correct, select OK. The Test Option menu
appears.
NOTE:
If the list is incorrect, ensure that any new devices are installed properly.
9. Select one of the following from the Test Option menu:
■ Quick Check Diagnostics. Runs a quick, general test on each device with a
minimal number of prompts. If errors occur, they display when the testing is
complete. You cannot print or save the error messages.
■ Automatic Diagnostics. Runs unattended, maximum testing of each device with
minimal prompts. You can choose how many times to run the tests, to stop on
errors, or to print or save a log of errors.
■ Prompted Diagnostics. Allows maximum control over testing the devices. You
can choose attended or unattended testing, decide to stop on errors, or choose
to print or save a log of errors.
10. Follow the instructions on the screen as the devices are tested. When testing is
complete, the Test Option menu appears.
11. Exit the Test Option menu.
12. Exit the Diagnostics menu.
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View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the
computer and installed or connected devices. You can display, print, or save the
information.
Follow these steps to run View System Information (INSPECT) from the Compaq
Diagnostics diskette:
1. Turn on the external devices that you want to test. Connect the printer if you want
to print the information.
2. Insert the Compaq Diagnostics diskette in drive A.
3. Turn on or restart the computer. The computer starts from drive A, and the
Diagnostics Welcome screen appears.
4. Press Enter to continue. The Diagnostics menu appears.
5. Select View System Information (INSPECT) from the Diagnostics menu.
6. Select the item you want to view from the following list:
System Memory
ROM Audio
Keyboard Operating system
System ports System files
System storage Windows files
Graphics
7. Follow the instructions on the screen to cycle through the screens, to return to the
list and choose another item, or to print the information.
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or to Preliminary steps page.
or to the Troubleshooting index page.
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