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United States January 3, 2003
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Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Specifications Parts Catalog
Removal Sequence Troubleshooting Battery Operations
Product Description Pin Assignments
Index
Diagnostic Error Codes
Diagnostic error codes occur if the system recognizes a problem while running the Compaq
Diagnostic program. These error codes help identify possibly defective subassemblies.
The following tables list error codes, a description of the error condition, and the action required
to resolve the error condition.
IMPORTANT:
Retest the system after completing each step. If the problem has been resolved,
do not proceed with the remaining steps.
For the removal and replacement of a particular subassembly, see
Removal and Replacement
Procedures.
Select error codes by number or type:
101 through 114
200 through 215 Processor Test
300 through 304 Memory Test
401 through 403 Keyboard Test
600 through 699 Parallel Printer Test
1101 Diskette Drive Test
1701 through 1736 Serial Test
501 through 516 Hard Drive Test
2402 through 2456 Video Test
2458 through 2480 Audio Test
3206 Touch Pad Pointing Device Test
8601 through 8602 CD Test
3301 through 6623
Processor Test Error Codes
Error
Code Description Recommended Action
101-xx CPU test failed Replace the processor and retest.
102-xx Coprocessor or Weitek Error 1. Run the Configuration and Diagnostics
Utilities.
2. Replace the processor board and retest.
103-xx DMA page registers test failed Replace the system board and retest.
104-xx Interrupt controller master test failed
105-xx Port 61 error
106-xx Keyboard controller self-test failed
107-xx CMOS RAM test failed
108-xx CMOS interrupt test failed
109-xx CMOS clock test failed
110-xx Programmable timer load data test failed
113-xx Protected mode test failed
114-01 Speaker test failed 1. Check system configuration.
2. Verify cable connections to speaker.
3. Replace the system board and retest.
Memory Test Error Codes
200-xx Memory machine ID test failed 1. Flash the system ROM and retest.
2. Replace the system board and retest.
202-xx Memory system ROM checksum failed
203-xx Write/Read test failed 1. Remove the memory module and retest.
2. Install a new memory module and
retest.
204-xx Address test failed
211-xx Random pattern test failed
214-xx Noise test failed
215-xx Random address test failed
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Keyboard Test Error Codes
300-xx Failed ID Test 1. Check the keyboard connection. If
disconnected, turn off the computer and
connect the keyboard.
2. Replace the keyboard and retest.
3. Replace the system board and retest.
301-xx Failed Selftest/Interface Test
302-xx Failed Individual Key Test
304-xx Failed Keyboard Repeat Test
Parallel Printer Test Error Codes
401-xx Printer failed or not connected 1. Connect the printer.
2. Check power to the printer.
3. Install the loop-back connector and
retest.
4. Check port and IRQ configuration.
5. Replace the system board and retest.
402-xx Failed Port Test
403-xx Printer pattern test failed
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Diskette Drive Test
600-xx
Diskette ID drive types test
failed
1. Replace the diskette media and retest.
2. Check and/or replace the diskette power
and signal cables and retest.
3. Replace the diskette drive and retest.
4. Replace the system board and retest.
601-xx
Diskette format failed
602-xx
Diskette read test failed
603-xx
Diskette write, read, compare test failed
604-xx
Diskette random read test failed
605-xx
Diskette ID media failed
606-xx
Diskette speed test failed
609-xx
Diskette reset controller test failed
610-xx
Diskette change line test failed
697-xx
Diskette type error
698-xx
Diskette drive speed not within limits
699-xx
Diskette drive/media ID error 1. Replace media.
2. Run the Configuration and Diagnostics
Utilities.
Return to the top.
Serial Test Error Codes
1101-
xx
Serial port test failed 1. Check port configuration.
2. Replace the system board and retest.
Hard Drive Test Error Codes
1701-
xx
Hard drive format test failed 1. Run the Configuration and Diagnostics
Utilities and verify drive type.
2. Verify that all secondary drives have
secondary drive capability.
3. Replace the hard drive and retest.
4. Replace the system board and retest.
1702-
xx
Hard drive read test failed
1703-
xx
Hard drive write/read/compare test failed
1704-
xx
Hard drive random seek test failed
1705-
xx
Hard drive controller test failed
1706-
xx
Hard drive ready test failed
1707-
xx
Hard drive recalibration test failed
1708-
xx
Hard drive format bad track test failed
1709-
xx
Hard drive reset controller test failed
1710-
xx
Hard drive park head test failed
1715-
xx
Hard drive head select test failed
1716-
xx
Hard drive conditional format test failed
1717-
xx
Hard drive ECC* test failed
1719-
xx
Hard drive power mode test failed
1724-
xx
Network preparation test failed
1736-
xx
Drive monitoring test failed
* ECC = Error Correction Code
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Video Test Error Codes
501-xx Video controller test failed The following apply to error codes 501-xx
through 516-xx:
1. Disconnect external monitor and test
with internal LCD display.
2. Replace the display assembly and retest.
3. Replace the system board and retest.
502-xx Video memory test failed
503-xx Video attribute test failed
504-xx Video character set test failed
505-xx
Video 80 × 25 mode 9 × 14 character cell
test failed
506-xx
Video 80 × 25 mode 8 × 8 character cell
test failed
507-xx Video 40 × 25 mode test failed
508-xx
Video 320 × 200 mode color set 0 test
failed
509-xx
Video 320 × 200 mode color set 1 test
failed
510-xx Video 640 × 200 mode test failed
511-xx Video screen memory page test failed
512-xx Video gray scale test failed
514-xx Video white screen test failed
516-xx Video noise pattern test failed
2402-
xx
Video memory test failed The following steps apply to error codes
2402-xx through 2456-xx:
1. Run the Configuration and Diagnostics
Utilities.
2. Replace the display assembly and retest.
3. Replace the system board and retest.
2403-
xx
Video attribute test failed
2404-
xx
Video character set test failed
2405-
xx
Video 80 × 25 mode 9 × 14 character cell
test failed
2406-
xx
Video 80 × 25 mode 8 × 8 character cell
test failed
2408-
xx
Video 320 × 200 mode color set 0 test
failed
2409-
xx
Video 320 × 200 mode color set 1 test
failed
2410-
xx
Video 640 × 200 mode test failed
2411-
xx
Video screen memory page test failed
2412-
xx
Video gray scale test failed
2414-
xx
Video white screen test failed
2416-
xx
Video noise pattern test failed
2418-
xx
ECG/VGC memory test failed
2419-
xx
ECG/VGC ROM checksum test failed 1. Run the Configuration and Diagnostics
Utilities.
2. Disconnect external monitor and test
with internal LCD display.
3. Replace the display assembly and retest.
4. Replace the system board and retest.
2421-
xx
ECG/VGC 640 × 200 graphics mode test
failed
2422-
xx
ECG/VGC 640 × 350 16 color set test
failed
2423-
xx
ECG/VGC 640 × 350 64 color set test
failed
2424-
xx
ECG/VGC monochrome text mode test
failed
2425-
xx
ECG/VGC monochrome graphics mode test
failed
2431-
xx
640 × 480 graphics test failure
2432-
xx
320 × 200 graphics (256 color mode) test
failure
2448-
xx
Advanced VGA Controller test failed
2451-
xx
132-column Advanced VGA test failed
2456-
xx
Advanced VGA 256 Color
test failed
2458-
xx
Advanced VGA BitBLT test The following step applies to error codes
2458-xx through 2480-xx:
Replace the system board and retest.
2468-
xx
Advanced VGA DAC test
2477-
xx
Advanced VGA data path test
2478-
xx
Advanced VGA BitBLT test
2480-
xx
Advanced VGA LineDraw test
Return to the top.
Audio Test Error Codes
3206-
xx
Audio System Internal Error Replace the system board and retest.
TouchPad/Pointing Device Interface Test Error Codes
8601-
xx
Mouse test failed 1. Replace the TouchPad and retest.
2. Replace the system board and retest.
8602-
xx
Interface test failed
CD Drive Test Error Codes
3301-
xx
CD drive read test failed 1. Replace the CD and retest.
2. Verify that the speakers are connected.
3. Verify that drivers are loaded and
properly installed.
4. Replace the CD drive and retest.
5. Replace the system board and retest.
3305-
xx
CD drive seek test failed
6600-
xx
ID test failed
6605-
xx
Read test failed
6608-
xx
Controller test failed
6623-
xx
Random read test failed
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or return to the Troubleshooting index page.
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