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CUSTOMER SUPPORT
Contacting Customer Support
Cornerstone offers many support options to assist you with any problems you may have when
installing, using, or repairing a Cornerstone product.
When using or installing Cornerstone products, if you encounter problems you cannot resolve by
reading this guide, you can obtain technical assistance by
contacting Cornerstone using any of the
methods below.
•
World Wide Web Home page: http://www.BigMonitors.com and http://www.MonitorsDiect.com
•
Internet address: support@cptmail.com
•
Main Line, U.S.A. Headquarters: 1-800-562-2552, 510-580-8900
•
Main Line, European Headquarters: +49-(0)-89-45835-321
World Wide Web
Cornerstone offers a World Wide Web site. Use your Web browser to connect to
http://www.BigMonitors.com. The following information is available 24 hours a day:
•
contact information
•
software driver updates
•
technical and troubleshooting information
•
warranty registration
•
new product information
•
more information about Cornerstone products
•
Internet e-mail to Cornerstone
•
How to report a problem to our support group
Image
Care
Cornerstone offers an enhanced service program that minimizes any downtime of your Cornerstone
product. Our Image
Care
service programs include the following offerings:
•
Image
Care
Standard (Available during year 2 and 3 of the product warranty)
Overnight advance replacement
Round-trip shipping
•
Image
Care
Plus (Available during product warranty)
Overnight advance replacement when onsite spare is not available
Round-trip shipping
Priority Technical Support phone access via 800# with personalized PIN number
Onsite spares (one per each 50 of the same model)
Automatic driver update notification
•
Image
Care
OnSite (Available during product warranty)
Same as Image
Care
Plus with On-site technician to unpack and install
replacement unit, repack and prepare defective unit for shipping
If you are interested in purchasing Image
Care
or would like more information about this enhanced
service program, please contact Cornerstone Customer Support at the web address previously
listed.