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Troubleshooting B-1
Troubleshooting
Problem
Installing
Software
The setup program for Creative WebCam Pro eX does not run
automatically after you insert the installation CD into the drive.
The AutoPlay feature in your Windows system may not be enabled.
To install the software from the CD:
1. Insert the installation CD in the CD-ROM drive.
2. Click
Start
->
Run
.
3. In the
Run
dialog box, click
D:\CTRUN\SETUP.EXE
(where D: is your CD-
ROM drive)
4. Follow the instructions on the screen to complete the installation.
Problems
Using Creative
WebCam Pro
eX
There is no USB port available to connect the USB cable.
Do one of the following:
• Unplug the device currently connected.
• Add a self-powered USB hub.
•Add a PCI USB card.
The image is too bright.
The amount of light entering the camera has exceeded the exposure control limit.
There may be a very bright object in the camera’s view.
Avoid pointing the camera at very bright objects (for example, sunlight, lights, or
highly reflective surfaces).