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Note on USB Compatibility C-1
Note on USB Compatibility
While testing Creative WebCam Pro eX on PC motherboards with integrated
Universal Serial Bus (USB) ports, we encountered a small number of motherboards
that do not meet the USB specification exactly. These and other non-USB-
compliant motherboards may not operate correctly with Creative WebCam Pro eX.
Fortunately, the manufacturers of some of these motherboards have released new
versions of motherboards or BIOS to address the problem.
If the setup program warns you that your motherboard’s USB port is incompatible
with Creative WebCam Pro eX, or if the camera does not work on your system and
you suspect that the problem may be related to your PC’s USB port, the following
is a list of available options:
1. Contact your PC vendor.
Your PC vendor may be able to upgrade your motherboard or its BIOS to a
newer version that addresses USB incompatibilities.
2. Use a PCI host adapter that provides USB connectors.
If you are not able to upgrade your motherboard or its BIOS, we recommend
this approach.
3. Attach Creative WebCam Pro eX to a powered USB hub.
Some USB devices (such as monitors) also operate as powered USB hubs; you
can also buy dedicated powered USB hubs which are to be attached to your
PC’s USB port. However, in some cases, attaching a powered USB hub to a
non-USB-compliant USB motherboard connector will not solve the problem.
To look for a USB
compatible product, you
can visit the product
search page at the
official USB Web site:
http://www.usb.org/
app/search/products
.