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CRESTRON
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a CRESTRON technical support representative.
Wireless Mouse Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Intermittent
response
Batteries in unit are
low or dead.
Install new batteries.
during
transmission.
Receiver is blocked or
moved.
Verify that heavy metal is not in vicinity of
transmission.
Receiver is in vicinity
of metal.
Verify that large amount of metal is not
blocking transmission.
No response
from system.
Refer to causes for
intermittent response
during transmission.
Refer to corrective actions for intermittent
response during transmission.
NET ID of receiver is
incorrectly set.
Enter Performance Viewport from the
STS/VTW software. Depress the F4 key to
poll the network. Verify that the NET ID for
the receiver is properly set to match the
SIMPL WIndows program.
NOTE:
After changing the identity code,
disconnect and reconnect the network
connector.
RF ID is incorrectly
set.
Verify that the RF ID is properly set to match
the SIMPL program.
NOTE:
NET ID and RF ID are separate
parameters.
Program does not
match hardware.
Verify correct program is loaded in system
via Performance Viewport.
Receiver is unplugged
(no power).
Verify power to the receiver.
Two or more receivers
are too close together.
Verify that multiple receivers are properly
spaced (>
50 feet) from each other.
Wrong transmitter in
use.
If multiple transmitters are accessible, verify
proper unit is used.
20 • Wireless Mouse Operations Guide - DOC. 5700A