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8. Troubleshooting
Troubleshooting Schedule
Status Error Measure
No printout
Ö
The print head is not in
position (status lamp is red)
Ö
Check the level, fold down
the print head (DT, TT)
Ö
Incorrect media
Ö
Check the media, replace
media (chapter 5.3)
Ö
Incorrect or no data
Ö
Check all cables
Ö
TT- instead of DT- media
Ö
Replace media (5.3 or 5.4)
Ö
Ink ribbon is inserted with
inked side facing upwards
Ö
Load the Ink ribbon correctly
(inked side facing
downwards) (chapter 5.5)
Status lamp is red
Ö
End of media roll, end of
ink ribbon or the handle is
not folded down
Ö
Check the media, the ink
ribbon and that the handle is
folded
Status lamp is
flashing red
Ö
System temperature too
high, printer has entered
cool down state
Ö
Wait
Smudged printout
Ö
Damaged roller
Ö
Replace roller (chapter 9.1)
Black or white lines
Ö
Damaged print head
Ö
Replace print head (9.2)
Faint printout
Ö
Dirty print head
Ö
Clean print head (chapter 7)
Ö
Incorrect parameter
settings
Ö
See ‘Printer settings’ on the
Getting Started CD
Ö
Incorrect media
Ö
Replace media (5.3 or 5.4)
Ö
Incorrect head pressure
Ö
Adjust Print Head (6.4)
Uneven white lines
Ö
Ink ribbon is creased
Ö
Have the printer serviced to
adjust the Ink ribbon
mechanism
Ö
Incorrect Ink ribbon
Ö
Replace with correct type of
Ink ribbon (chapter 5.5)
Printout too dark
Ö
Incorrect parameter
settings
Ö
See ‘Printer settings’ on the
Getting Started CD