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Troubleshooting | 33
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem is
corrected. If the problem persists, call for service.
Paper feeding
Printing problems
CONDITION SUGGESTED SOLUTIONS
Paper is jammed
during printing.
Clear the paper jam. See "Tips for avoiding paper
jams" on page 31.
Paper sticks
together.
• Ensure there is not too much paper in the tray.
The tray can hold up to 150 sheets of paper,
depending on the thickness of your paper.
• Ensure that you are using the correct type of
paper. See "Setting the paper size and
type" on page 22.
• Remove paper from the tray and flex or fan the
paper.
• Humid conditions may cause some paper to
stick together.
Multiple sheets of
paper do not feed.
• Different types of paper may be stacked in the
tray. Load paper of only one type, size, and
weight.
• If multiple sheets have caused a paper jam,
clear the paper jam. See "Tips for avoiding
paper jams" on page 31.
Paper does not feed
into the printer.
• Remove any obstructions from inside the
printer.
• Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove
excess paper from the tray.
• The paper is too thick. Use only paper that
meets the specifications required by the
printer. See "Selecting print media" on
page 17.
The paper keeps
jamming.
• There is too much paper in the tray. Remove
excess paper from the tray. If you are printing
on special materials, load only one size of print
media at a time in the tray.
• An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the printer. See "Specifications on
print media" on page 18.
• There may be debris inside the printer. Open
the front cover and remove the debris.
Envelopes skew or
fail to feed correctly.
Ensure the paper guides are against both sides of
the envelopes.
CONDITION
POSSIBLE
CAUSE
SUGGESTED SOLUTIONS
The printer does
not print.
The printer is not
receiving power.
Check the power cord
connections. Check the
power switch and the power
source.
The printer is not
selected as the
default printer.
Select Dell 1230c as your
default printer in your
Windows.
Check the printer for the following:
• The front cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. See
"Clearing paper jams" on page 31.
• No paper is loaded. Load paper. See "Changing
the size of the paper in the paper tray" on
page 20.
• The toner cartridge is not installed. Install the
toner cartridge.
• If a system error occurs, contact your service
representative.
The connection
cable between the
computer and the
printer is not
connected properly.
Disconnect the printer cable
and reconnect it.
The connection
cable between the
computer and the
printer is defective.
If possible, attach the cable
to another computer that is
working properly and print a
job. You can also try using a
different printer cable.
The port setting is
incorrect.
Check the Windows printer
setting to ensure that the
print job is sent to the correct
port. If the computer has
more than one port, ensure
that the printer is attached to
the correct one.
The printer may be
configured
incorrectly.
Check the printer properties
to ensure that all of the print
settings are correct.
The printer driver
may be incorrectly
installed.
Reinstall the printer software.
See the Software section.
The printer is
malfunctioning.
Check the LEDs status on
the control panel to see if the
printer is indicating a system
error.
The printer does
not print special
sized paper
such as a billing
paper.
Paper size and
paper size setting do
not match.
Go to the printer properties
and click the paper tab.
Correct the paper size in the
custom option.