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location.
l Power cycle the autoloader through the front panel.
l Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
Panel (OCP).
Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.
l If the source is a slot within a magazine, check if the spring loaded cartridge present flag moves freely
when the cartridge is manually inserted into the magazine.
l If all previous steps fail, contact support.dell.com.
AA
Picker Cartridge Sensor Error
AB
Drive Path Sensor Error
l Power cycle the autoloader through the front panel.
l Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
Panel (OCP).
Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.
l If all previous steps fail, contact support.dell.com.
AC
Mail Slot Door Sensor Error
l Power cycle the autoloader.
l Insert a cartridge into the autoloader through the mail slot. Verify the cartridge is sensed and the
door closes fully.
l If all previous steps fail, contact support.dell.com.
AD
Mail Slot Solenoid Error
AE
Servo Initialization Error
l Remove and inspect the magazines one at a time. Turn the white thumbwheels on each magazine
and insure that the carriers move freely at least one full rotation in each direction. Re-insert each
magazine after inspection.
l Check the barcode reader setting through either the Remote Management Unit or the Operator
Control Panel.
l If the barcode reader is enabled, verify that all cartridges have valid barcode labels. If cartridges do
not have valid barcode labels, disable the barcode reader.
l Check support.dell.com for PowerVault 124T firmware updates.
l Power cycle the autoloader.
l Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
Panel (OCP).
Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.
l If all previous steps fail, contact support.dell.com.
AF
Error Log Information Event
Used to analyze start of servo/motor error sequence in the Soft Error Log. Error entries immediately
following indicate nature of specific motor/position error.
l No action required.
Servo Picker Hardware Error Types
B0
Rotation Sensor Bad
l Power cycle the autoloader.
l Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
Panel (OCP).
Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.
l If all previous steps fail, contact support.dell.com.
B1
Rotation Flag Not Found
B2
Rotation Flag Bad
B3
Translation Sensor Bad
B4
Translation Sensor 1 Bad
B5
Translation Sensor 2 Bad
B6
Translation Flag Bad
B7
Rotational Calibration Lost
B8
Translation Calibration Lost
B9
Rotation Lost
BA
Translation Lost
BB
Rotation Position Lost
BC
Translation Position Lost
BD
Picker Dropped Cartridge Error
l Check for a jammed cartridge in the picker. Remove the cartridge if present.
l Remove and inspect the magazines one at a time. Turn the white thumbwheels on each magazine
and insure that the carriers move freely at least one full rotation in each direction.
l Fully insert a cartridge into each magazine slot, then remove. Look for difficulty in extracting the
cartridge from each slot.
l Re-insert the magazine after inspection.
BE
Picker Missed Cartridge Error