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Troubleshooting 37
OPERATING SYSTEM NOT FOUND — Reinstall the hard drive (see your Service
Manual at support.dell.com). If the problem persists, run the Dell
Diagnostics (see "Dell Diagnostics" on page 38).
OPTIONAL ROM BAD CHECKSUM — The optional ROM has failed. run the Dell
Diagnostics (see "Dell Diagnostics" on page 38).
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to
open is missing an essential file. Remove and then reinstall the program.
Windows XP:
1
Click
Start
→
Control Panel
→
Add or Remove Programs
→
Programs and
Features
.
2
Select the program you want to remove.
3
Click
Uninstall
.
4
See the program documentation for installation instructions.
Windows Vista:
1
Click the Windows Vista Start button
→
Control Panel
→
Programs
→
Programs and Features
.
2
Select the program you want to remove.
3
Click
Uninstall
.
4
See the program documentation for installation instructions.
SECTOR NOT FOUND — The operating system cannot locate a sector on the
hard drive. You may have a defective sector or corrupted FAT on the hard
drive. Run the Windows error-checking utility to check the file structure on
the hard drive. See Windows Help and Support for instructions (click
Start
→
Help and Support). If a large number of sectors are defective, back up the
data (if possible), and then reformat the hard drive.
SEEK ERROR — The operating system cannot find a specific track on the hard
drive.
SHUTDOWN FAILURE — A chip on the system board may be malfunctioning.
Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on
page 38).
book.book Page 37 Monday, February 2, 2009 12:48 PM