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4 Contents
Error Messages . . . . . . . . . . . . . . . . . . . 33
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . 38
Solving Problems
. . . . . . . . . . . . . . . . . . . . 40
Power Problems
. . . . . . . . . . . . . . . . . . 41
Memory Problems
. . . . . . . . . . . . . . . . . 42
Lockups and Software Problems
. . . . . . . . . . 43
Dell Technical Update Service
. . . . . . . . . . . 45
Dell Support Utility
. . . . . . . . . . . . . . . . . 45
5 Reinstalling Software . . . . . . . . . . . . . . 47
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Identifying Drivers
. . . . . . . . . . . . . . . . . 47
Reinstalling Drivers and Utilities
. . . . . . . . . . 47
Restoring Your Operating System
. . . . . . . . . . . . 50
Using Microsoft
®
Windows
®
System Restore . . . . . . . . . . . . . . . . . . . 50
Using Dell™ Factory Image Restore
. . . . . . . . 52
Using the Operating System Media
. . . . . . . . . 53
Using the Operating System Media
. . . . . . . . . 55
6 Finding Information . . . . . . . . . . . . . . . . 57
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 59
Obtaining Assistance . . . . . . . . . . . . . . . . . . 59
Technical Support and Customer Service
. . . . . 60
DellConnect™
. . . . . . . . . . . . . . . . . . . . 60
Online Services
. . . . . . . . . . . . . . . . . . . 60
AutoTech Service
. . . . . . . . . . . . . . . . . . 61
Automated Order-Status Service
. . . . . . . . . . 61
book.book Page 4 Monday, February 2, 2009 12:48 PM