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Troubleshooting 33
Troubleshooting
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of
software and hardware updates for your computer. This service is free and can
be customized for content, format, and frequency of notifications.
To enroll for the Dell Technical Update service, go to
support.dell.com/technicalupdate.
Pre-Boot Self Assessment (PSA) Diagnostics and
Dell 32 Bit Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
Diagnostics Available
Depending on which Dell computer you have purchased there may be
additional extended Dell 32 Bit Diagnostics available on the hard drive in a
Utility Partition that provides additional troubleshooting.
When to Use PSA Diagnostics and Dell 32 Bit Diagnostics
If you experience a problem with your computer, perform the checks in
"Lockups and Software Problems" on page 44 and run PSA Diagnostics and
Dell 32 Bit Diagnostics before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTE: PSA and 32 Bit Dell Diagnostics operate only on Dell computers.
Enter system setup, review your computer’s configuration information, and
ensure that the device you want to test displays in system setup and is active
(for more information on system setup, see Dell Technology Guide).
Start the Dell 32 Bit Diagnostics from your hard drive or from your Drivers and
Utilities media.