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Contents
Using Support Tools. . . . . . . . . . . . . . . . . . .55
Dell Support Center. . . . . . . . . . . . . . . . . . . .55
My Dell Downloads . . . . . . . . . . . . . . . . . . . .56
System Messages . . . . . . . . . . . . . . . . . . . . .56
Hardware Troubleshooter. . . . . . . . . . . . . . .58
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . .59
Restoring Your Operating System . . . . . . .63
System Restore . . . . . . . . . . . . . . . . . . . . . . .64
Dell DataSafe Local Backup. . . . . . . . . . . . .65
System Recovery Media . . . . . . . . . . . . . . . .67
Dell Factory Image Restore . . . . . . . . . . . . .68
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .71
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . .72
Online Services . . . . . . . . . . . . . . . . . . . . . . .73
Automated Order-Status Service. . . . . . . . .74
Product Information. . . . . . . . . . . . . . . . . . . .74
Returning Items for Repair Under
Warranty or for Credit. . . . . . . . . . . . . . . . . .75
Before You Call. . . . . . . . . . . . . . . . . . . . . . . .76
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . .77
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Specifications . . . . . . . . . . . . . . . . . . . . . . .80
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Macrovision Product Notice. . . . . . . . . . . . .93
Information for NOM, or Official Mexican
Standard (Only for Mexico). . . . . . . . . . . . . .94
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95