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Universal Serial Bus (USB) Specific Problems
Dell™Soundbar Problems
Screen image is too small
Image is centered on screen,
but does not fill entire viewing
area
l Check the Scaling Ratio setting in Image Setting OSD
l Reset the monitor to Factory Settings.
Cannot adjust the monitor with
the buttons on the front panel
OSD does not appear on the
screen
l Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
No Input Signal when user
controls are pressed
No picture, the LED light is
green. When you press "+", "-
"
or "Menu" key, the message
"No S-Video input signal", or
"No Composite input signal", or
"NoComponentinputsignal"
appears
l Check the signal source. Ensure the Computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
l Check to make sure Video Source to S-Video, Composite or Component is powered and
playing video media.
l Checkwhetherthesignalcableispluggedinproperly.Re-plug the signal cable if
necessary.
l Reset the computer or video player.
The picture does not fill the
entire screen.
The picture cannot fill the
height or width of the screen
l Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
l Run the built-in diagnostics.
NOTE: When choosing DVI-D mode, the Auto Adjustfunction is not available.
Specific Symptoms
What You Experience
Possible Solutions
USB interface is not working
USB peripherals are not
working
l Check that your monitor is turned ON.
l Reconnecttheupstreamcabletoyourcomputer.
l ReconnecttheUSBperipherals(downstreamconnector).
l Switch off and then turn on the monitor again.
l Reboot the computer.
l
Some USB devices like external portable HDD require higher electric current; connect the
device directly to the computer system.
High Speed USB 2.0 interface is
slow.
High Speed USB 2.0
peripherals working slowly or
not working at all
l Check that your computer is USB 2.0-capable.
l
Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port
isused.
l Reconnecttheupstreamcabletoyourcomputer.
l ReconnecttheUSBperipherals(downstreamconnector).
l Reboot the computer.
Common Symptoms
What You Experience
Possible Solutions
No Sound
No power to Soundbar - the
power indicator is off
l Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the power indicator (green LED) on the front of the Soundbar is illuminated.
l Confirm that the power cable from the Soundbar is plugged into the adaptor.
No Sound
Soundbar has power - power
indicator is on
l Plug the audio line-in cable into the computer's audio out jack.
l Set all Windows volume controls to their maximum
l Play some audio content on the computer (i.e. audio CD, or MP3).
l Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
l Clean and reseat the audio line-in plug.
l Test the Soundbar using another audio source (i.e.portable CD player).
Distorted Sound
Computer's sound card is used
as the audio source
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-
in plug is completely inserted into the jack of the sound card.
l Set all Windows volume controls to their midpoints.
l Decrease the volume of the audio application.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer's sound card.
l Test the Soundbar using another audio source (i.e. portable CD player, MP3 player).
Distorted Sound
Other audio source is used
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
l Decrease the volume of the audio source.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
l Clean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of
Soundbar
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
l Set all Windows audio balance controls (L-R) to their midpoints.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer's sound card.
l Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume
Volume is too low
l Clear any obstructions between the Soundbar and the user.
l Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
l Set all Windows volume controls to their maximum.
l Increase the volume of the audio application.
l Test the Soundbar using another audio source (i.e. portable CD player, MP3 player).