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Universal Serial Bus (USB) Specific Problems
TroubleshootingtheDell™Soundbar
Cannot adjust the monitor
with the buttons on the
front panel
OSD does not appear on the screen
l Turn off the monitor, unplug the power cord, plug back, and then turn on the
monitor.
The monitor will not go
into power saving mode.
No picture, the LED light is blue. When
press “+”, “-” or “Menu” key, the message “
No S-Video input signal ”, “ No Composite
input signal ”or “ No Component input
signal ” appears
l Move mouse or hit any key on the keyboard or activate the video player, then
accesstheOSDtosetAudiotooffstate.
No Input Signal when user
controls are pressed
No picture, the LED light is blue. When
press +, - or Menu key, the message No S-
Video input signal, No Composite input
signal,orNoComponentinputsignal
appears
l Check the signal source. Ensure the Computer is not in the power saving mode
by moving the mouse or pressing any key on the keyboard.
l Check to make sure Video Source to S-Video, Composite or Component is
powered and playing video media.
l Checkwhetherthesignalcableispluggedinproperly.Re-plug the signal cable
if necessary.
l Reset the computer or video player.
The picture does not fill
the entire screen.
The picture cannot fill the height or width of
the screen
l
Due to different video formats (aspect ratio) of DVDs, the monitor may display in
full screen.
NOTE: When choosing DVI-D mode, the Auto Adjustfunctionisnotavailable.
Common
Symptoms
What You Experience
Possible Solutions
USB
interface is
not
working
USB peripherals are not working
l Check that your monitor is turned ON.
l Reconnecttheupstreamcabletoyourcomputer.
l ReconnecttheUSBperipherals(downstreamconnector).
l Switch off and then turn on the monitor again.
l Reboot the computer.
l Some USB devices like external portable HDD require higher electric
current; connect the device directly to the computer system.
High
Speed USB
2.0
interface is
slow.
High Speed USB 2.0 peripherals working
slowly or not working at all
l Check that your computer is USB 2.0-capable.
l Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the
correctUSBportisused.
l Reconnecttheupstreamcabletoyourcomputer.
l ReconnecttheUSBperipherals(downstreamconnector).
l Reboot the computer.
Common Symptoms
What You Experience
Possible Solutions
No Sound
No power to Soundbar - the
power indicator is off
(built-in DC power supply. i.e.
3008WFP)
l Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the power indicator (green LED) on the front of the Soundbar is illuminated.
l Ensure that the power cable from the Soundbar is plugged into the monitor.
l Ensure that the monitor has power.
l If the monitor has no power, see Monitor Specific Troubleshooting for monitor common
problem.
No Sound
Soundbar has power - power
indicator is on
l Plug the audio line-in cable into the computer's audio out jack.
l Set all volume controls to their maximum and ensure that the mute option is not
enabled.
l Play some audio content on the computer (example, audio CD, or MP3).
l Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
l Clean and reseat the audio line-in plug.
l Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Distorted Sound
Computer's sound card is used
as the audio source
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
l Set all Windows volume controls to their midpoints.
l Decrease the volume of the audio application.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer's sound card.
l Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
l Avoid using an audio cable extension or audio jack converter.
Distorted Sound
Other audio source is used
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
l Decrease the volume of the audio source.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
l Clean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of
Soundbar
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
l Set all Windows audio balance controls (L-R) to their midpoints.
l Clean and reseat the audio line-in plug.