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6 Contents
A program is designed for an earlier
Microsoft
®
Windows
®
operating system . . . . . 71
A solid blue screen appears
. . . . . . . . . . . . 71
Other software problems
. . . . . . . . . . . . . . 71
Media Card Reader Problems
. . . . . . . . . . . . . . 72
Memory Problems
. . . . . . . . . . . . . . . . . . . . 73
Mouse Problems
. . . . . . . . . . . . . . . . . . . . . 74
Network Problems
. . . . . . . . . . . . . . . . . . . . 75
Power Problems
. . . . . . . . . . . . . . . . . . . . . 76
Printer Problems
. . . . . . . . . . . . . . . . . . . . . 77
Scanner Problems
. . . . . . . . . . . . . . . . . . . . 78
Sound and Speaker Problems
. . . . . . . . . . . . . . 79
No sound from speakers
. . . . . . . . . . . . . . 79
No sound from headphones
. . . . . . . . . . . . 80
Video and Monitor Problems
. . . . . . . . . . . . . . 81
If the screen is blank
. . . . . . . . . . . . . . . . 81
If the screen is difficult to read
. . . . . . . . . . . 82
3 Troubleshooting Tools . . . . . . . . . . . . . . 83
Power Lights . . . . . . . . . . . . . . . . . . . . . . . 83
Beep Codes. . . . . . . . . . . . . . . . . . . . . . . . 84
System Messages
. . . . . . . . . . . . . . . . . . . . 86
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . 88
When to Use the Dell Diagnostics
. . . . . . . . . 88
Starting the Dell Diagnostics
From Your Hard Drive
. . . . . . . . . . . . . . . . 88
book.book Page 6 Monday, October 6, 2008 11:38 AM