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CHAPTER 5: TROUBLESHOOTING
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If the Pre-boot System Assessment completes successfully, the following message appears
“Do you want to run the remaining memory tests? This will take about
30 minutes or more. Do you want to continue? (Recommended).”
If you are experiencing memory issues, press <y>, otherwise press <n>. e following message
is displayed: “Pre-boot System Assessment complete.”
Press <o> to reboot your computer.
Alienware
®
Diagnostics
NOTE: Download Dell Drivers and Utilities from My DELL Downloads
(downloadstore.dell.com/media) and create your own backup media.
If you experience a problem with your Alienware laptop, run the Alienware Diagnostics before
you contact Alienware for technical assistance. It is recommended that you print these
procedures before you begin.
NOTE: Back up all data before initiating a system recovery.
Review your laptop’s conguration information, and ensure that the device that you want to
test displays in the system setup program and is active. Start the Alienware Diagnostics from
the backup disc.