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CHAPTER 5: TROUBLESHOOTING
79
e computer stops responding or a solid blue screen appears
CAUTION: You might lose data if you are unable to perform an operating system
shutdown.
If you are unable to get a response by pressing a key on your keyboard or moving your mouse,
press and hold the power button for at least 6 seconds until the computer turns o, then
restart your computer.
NOTE: e chkdsk program may run when you restart the computer. Follow the
instructions on the screen.
A program stops responding or crashes repeatedly
End the program:
Press <Ctrl><Shift><Esc> simultaneously. 1.
Click the 2. Applications tab and select the program that is no longer responding.
Click 3. End Task.
Check the software documentation.
If necessary, uninstall and then reinstall the program.