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CHAPTER 5: TROUBLESHOOTING
81
Scan the computer for spyware:
If you are experiencing slow computer performance, you frequently receive pop-up
advertisements, or you are having problems connecting to the Internet, your computer might
be infected with spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove spyware.
Run the PSA Diagnostics:
If all tests run successfully, the error condition is related to a software problem.
Check the software documentation or contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible with the operating system installed on your •
computer.
Ensure that your computer meets the minimum hardware requirements needed to run •
the software. See the software documentation for information.
Ensure that the program is installed and congured properly.•
Verify that the device drivers do not conict with the program.•
If necessary, uninstall and then reinstall the program.•