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206 Troubleshooting
c
Take the hard-drive offline and reseat the drive. See "Removing a
Hard-Drive Carrier" on page 178.
d
Exit the configuration utility and allow the system to boot to the
operating system.
2
Ensure that the required device drivers for your controller card are installed
and are configured correctly. See the operating system documentation for
more information.
3
Restart the sled, enter the System Setup program, and verify that the
controller is enabled and the drives appear in the System Setup program.
See "Using the System Setup Program" on page 45.
If the problem persists, see "Getting Help" on page 229.
Troubleshooting a Storage Controller
NOTE: When troubleshooting a SAS RAID controller, also see the documentation
for your operating system and the controller.
1
Enter the System Setup program and ensure that the SAS controller is
enabled. See "Using the System Setup Program" on page 45.
2
Restart the sled and press the applicable key sequence to enter the
configuration utility program.
• <Ctrl><C> for a LSI SAS 2008 mezzanine card
• <Ctl><H> for a LSI 9265-8i SAS RAID Card
See the controller’s documentation for information about configuration
settings.
3
Check the configuration settings, make any necessary corrections, and
restart the system.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
4
Turn off the sled and attached peripherals.
5
Remove the sled from the enclosure. See "Removing a Sled" on page 133.