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Workaround/
Solution
Log on to the Windows session as an administrator. Open a command window,
navigate to c:\windows\system32\sysprep and execute the command sysprep.exe/
generalize/oobe/reboot. Select:
• English as the language
• United States as the country/region
• US as the keyboard layout
NOTE: It is strongly recommended that you change the host name by using
the AppAssure Appliance Configuration Wizard. If the AppAssure Appliance
Configuration Wizard has completed, manually change the computer name
to the previous name.
OpenManage Server Administrator issues
Description Due to the complex interactions between the various subsystems in the DL4000
appliance, OpenManage Server Administrator may not always function properly.
Workaround/
Solution
Restarting the DSM SM Data Manager service remedies the issue.
OpenManage Server Administrator fails to install properly
Description In rare instances when using the Recovery and Update Utility, OpenManage Server
Administrator may not install properly.
Workaround/
Solution
Manually delete OpenManage by clicking Start → Control Panel → Uninstall a
program → Dell OpenManage Systems Management Software, and then manually
reinstall the software.
OpenManage Server Administrator fails to update status
Description OpenManage Server Administrator sometimes fails to update the status, and the
OpenManage Server Administrator status does not match the status displayed on
the Appliance tab Overall Status screen.
Workaround/
Solution
Navigate to Server Manager → Tools → Services, and then stop and restart the
DSM SA Data Manager service.
NOTE: The Services window may direct you to restart other services. If the
issue remains after restarting the services, restart the appliance.
Task failed with exception error
Description The error message Task failed with exception with no further information
sometimes represents transient Windows events.
Workaround/
Solution
Retry the action. The action should complete without further Task failed with
exception errors.
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