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Workaround/
Solution
After the enclosure configuration is corrected, restart and complete all the steps in
the AppAssure Appliance Configuration Wizard.
Desktop shortcut for AppAssure not displayed for domain users
Description For domain users without administrator privileges, the desktop shortcut for
AppAssure software is not displayed.
Workaround/
Solution
The AppAssure software desktop shortcut is displayed only for users with
administrator privileges. Log on the appliance as a local admin or a user with
administrative privileges.
Core console shortcut is not updated with hostname change
Description After the hostname of the system (with AppAssure Core Console installed on it) is
changed, the AppAssure Core Console shortcut located under Start → AppAssure
→ Core is not updated with the new hostname.
Cause This issue occurs if you close the AppAssure Console and delete the desktop
shortcut for the AppAssure Console after changing the hostname of the system
using AppAssure Appliance Configuration Wizard.
Workaround/
Solution
Do not delete the desktop shortcut for the AppAssure Core Console.
Error displayed when no NIC is selected for configuration
Description An error is displayed when you configure the appliance without selecting any NIC.
Workaround/
Solution
While configuring the appliance, connect at least one ethernet port.
1. Close the displayed error message.
2. Restart the appliance.
3. Connect at least one ethernet port.
4. Start the AppAssure Appliance Configuration Wizard and select at least one
NIC port for configuration.
Unable to close message
Description If you try to close the AppAssure Appliance Configuration Wizard after an error in
storage provisioning, a message prompts you to wait. The appliance stops
responding and you cannot close the displayed message.
Workaround/
Solution
Use the system task manager to close the AppAssure Appliance Configuration
Wizard. Restart the AppAssure Appliance Configuration Wizard and complete the
configuration.
License key installation failure not displayed
Description Appliance does not display a red X for Software License after license keys for
various components fail to install.
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